F.A.Q (FREQUENTLY ASKED QUESTIONS)
Where is Caitali located?
- We are located at Surat (Gujarat).
Do you have stores? Can I visit you to see the jewellery?
- At the moment we do not have any physical stores.
Where is your jewellery made?
- Our jewellery is made at our manufacturing facility located at Surat (Gujarat)
Do you have a catalog?
- No, we do not have any catalogue except the designs showed on the website.
I can't find the piece I wanted on the site anymore. Can I still order it?
- Yes. We do accept customized jewellery requests. Mail us with your requirements at email@example.com
Mode of Contact?
• You use any of the given below ways to reach us:
• Indian Customers: +917574005500
• Outside India: You can contact us via whats app on +917574005500
• Email: firstname.lastname@example.org
How can you sell your jewelry at such low costs?
• As we are the direct manufacturers, you can get such marvelous pieces at factory prices.
What are your shipping charges?
• We provide free delivery all across India & worldwide but for orders outside India import duty & other applicable taxes must be beard by the customers..
Why some orders are shipped after 10 days?
• As some of our Silver Jewellery products are 'made to order', it takes about 7 days to craft your beautiful piece of jewelry. .
How long it takes for shipping?
For orders from India, shipping period is 3-4 working days after dispatch. For orders outside India it will take 10 working days after dispatch.
Can the Delivery be quicker than 10 days?
• You can contact our customer service executive before placing order and we will let you know if we can process your order delivery quicker than 10 days. Please contact us on +919737141473 or email us on email@example.com for the charges.
How will my order be delivered?
We use Fedex & Bluedart (for all the items delivered to India) and Indiapost & UPS for international shipments. These methods of shipment are fully insured against losses, damages and theft in the event of shipment.
How safe is my jewellery in Transit?
• All the packages are fully insured, so your jewelry is secured till it reaches your doorstep.
What if I want to change my shipping address after placing an order?
• You can contact our customer support team for that and they will happily help you to in this regards..
Returns and Exchanges
What is your Return Policy?
• We offer '15 days' no question asked return policy. So if you are not satisfied with the product you can return it by raising return on your order panel..
How can I return the product if I am not interested?
- Please contact our customer care team and they will guide you further to return the product..
How can I know the perfect ring size?
- We have provided a ring size chart to help measuring your ring size.
What if I want to resize my ring?
• Please call our customer care number regarding that.
Can I get my product engraved?
• Yes we do engraving but it depends on the jewelry you select. There’s limit of 15 letter and your message will be engraved in standard font size.